Oracle WebCenter Content

Score9.4 out of 10

24 Reviews and Ratings

What is Oracle WebCenter Content?

Oracle WebCenter Content is Oracle's ECM Suite. This product is tightly integrated to other Oracle products and provides ECM functionality to Siebel CRM and PeopleSoft. The WebCenter product family also includes Oracle's CMS (WebCenter Sites) which they acquired from FatWire.

Categories & Use Cases

Enterprise Content Management

Enterprise content collaboration
ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules. May also be referred to as social intranet.
Category average: 7.9
Integration
Integration with 3rd-party systems like ERP, SCM, or CRM
Category average: 8.1
Document management
Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
Category average: 8.6

Contract lifecycle management
ECM tools optimize business transactional processes where they can improve or automate the contract lifecycle (e.g. Invoice Management, Proposals, etc.). This component is similar to the features provided by advanced contract management software.
Category average: 8.2
Content publishing & creation
Supports the publishing of content to web pages or other avenues leading out of the enterprise.
Category average: 7.6
Artificial intelligence
Artificial intelligence and natural language processing help automate document classification
Category average: 6.4

Girish Mehta View profile

Sr IT Application Specialist in Information Technology at Symantec (10,001+ employees employees)

Pros

It provided one single repository with a URL link to access each AP invoice.
It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
Reduce a lot of manual efforts, manual errors and workforce.

Cons

The OCR feature needs to be enhanced as currently for automatically creation of invoices, we still need a XML data file.

Other Software Used

Oracle eBusiness Suite, Oracle BPEL Process Manager

Verified User

Director in Information Technology (1001-5000 employees employees)

Pros

OCR works very well when scanning invoices.
Integration with other Oracle products works well.

Cons

Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
Separating an invoice with multiple lines for different departments is not an easy task.

Return on Investment

It helps automate our invoice intake process.
It helps reduce paper invoices.

Other Software Used

Skype for Business (formerly Lync), RingCentral, Microsoft Teams, Oracle eBusiness Suite, Microsoft Visio

Verified User

Consultant in Finance and Accounting (5001-10,000 employees employees)

Pros

Suppliers emailed scanned invoices to WebCenter as opposed to sending invoices via snail mail, which is paper intensive and slow. This alone reduced our Payables processing cycle time.
WebCenter Content can extract, categorize, index and organize data from invoice images. This reduces 80% of data entry effort. WebCenter Content has optical character recognition capability. It can match the invoice to the purchase order mentioned on the invoice image.
WebCenter content is tightly integrated with Oracle Payables. The scanned invoices can be accessed from payables on demand. Invoice approvers can view the scanned invoice before approving them.

Cons

Any images in the emails sent by suppliers (supplier logos in the signature) are treated as invoices by WebCenter Content software.
We have an invoice with 4 lines and each line has its own project manager. Ideally, each invoice line should be sent for approval to respective project managers. However, WebCenter Business Process management was sending all the lines to all project managers.
The user experience of Oracle WebCenter Content can be drastically improved. It is not up to the mark.

Return on Investment

We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.

Alternatives Considered

Coupa and Basware Purchase to Pay

Other Software Used

Oracle eBusiness Suite, Oracle Procurement Cloud, Oracle Financials Cloud

Lee Cornelison

Electronic Records System Application Architect in Information Technology at The MITRE Corporation

Pros

Offers a stable Content Management environment with native versioning for use as a collaboration environment.
The optional Inbound Refinery can automatically generate PDF renditions of content files
Records management module meets all of the basic DoD 5015.2 Records Mgmt standards specifications
Standard components can perform additional functions was as Image Processsing, water-marking

Cons

The user interface is very dated, and not really very configurable without custom module development. We are waiting to see what the promised improvements in the UI look like, when they are debuted in the upcoming 12C release of WebCenter
There are really no simple utilities or APIs for transferring content and metadata between WebCenter and any interconnected systems. Any data transfer project -- whether an ad hoc transfer, or an ongoing service -- typically requires some sort of custom Java development
The basic application is very mature, and pretty much bullet-proof. When odd problems or behaviors arise, the Oracle support engineers have a wide range of support experience with the product. Their knowledge levels can vary from expert to essentially no experience with the product. This can lead to lengthy, frustrating support cases, to solve even minor issues

Return on Investment

Our outfit had created a File Plan for enterprise records. Now, this Records Management installation has given us the tools to implemet the enterprise's information life-cycle rules, and carry out retention policies on the various record series and categories that had been worked out.

Usability

Scott Lewis

Senior Associate in Information Technology at ICF International, Inc. (1001-5000 employees employees)

Pros

WebCenter Content's biggest strength is its robust content repository
WebCenter Content provides SOAP and JSON web service APIs for integration with third-party and custom tools
WebCenter Content has very strong yet flexible access control and security
WebCenter Content has very powerful, customizable workflows to accommodate any organizational authoring, editing, and approval structure
WebCenter Content provides excellent tools for development, staging, and production authoring/developing, testing, and publication
Metadata for content stored and managed in WebCenter Content is fully customizable so custom rules can be created to store, retrieve, and manipulate content individually or in batch.
WebCenter Content is fast and scales very well for optimal performance.

Cons

Better user experience, especially in SiteStudio, the web development IDE.
More modern user interface features such as drag-and-drop web page construction
More modern and visually appealing user interface overall
A full implementation of WebCenter Content as a managed node in the WebLogic application server to leverage all of WebLogic's capabilities
Integration of a web experience/campaign management tool for managing online marketing targeting and personalization

Return on Investment

When integrated with a system like Biscom, WebCenter Content makes document capture, retention, and archiving much more efficient and cost-effective.
When integrated with a system like Siebel CRM, WebCenter Content makes communications with customers/leads more efficient.
Leveraging the robust content authoring capabilities has helped our web clients reduce the amount of involvement required of IT services during the normal course of web content authoring and management.

Oracle WebCenter Content

What is Oracle WebCenter Content?

Categories & Use Cases

Key Features

Top Performing Features

Enterprise content collaboration

Integration

Document management

Areas for Improvement

Contract lifecycle management

Content publishing & creation

Artificial intelligence

Reviews