TrustRadius: an HG Insights company

What is Support.cc by 500apps?

Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like Facebook or Twitter.

Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and manages all customer support requests received via email, chat, social media, and phone calls.

Key features:

  • Ticket Management
  • Knowledge Base
  • Helpdesk Automation
  • Advanced Reports
It offers access to 50 apps including Support.cc for $14.99 along with a free 14-day trial initially.

Categories & Use Cases

Media

Ticket Management
Knowledge Base
Task Management
Telephony
Workflow Management

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