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Zendesk Suite

Score8.8 out of 10

1,015 Reviews and Ratings

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What is Zendesk Suite?

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience.

Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Buyer's Choice
2026
Buyer's Choice 2026
Tech Cares
2025
Tech Cares 2025
Top Rated
2025
Top Rated 2025
Buyer's Choice
2025
Buyer's Choice 2025
Top Rated
2024
Top Rated 2024
Most Loved
2024
Most Loved 2024
Best Of Value
2023
Best Of Value 2023
Best Of Relationship
2023
Best Of Relationship 2023
Best Of Feature Set
2023
Best Of Feature Set 2023
Top Rated
2022
Top Rated 2022
Top Rated
2021
Top Rated 2021
Top Rated
2020
Top Rated 2020
Top Rated
2019
Top Rated 2019
Top Rated
2018
Top Rated 2018

Videos

Screenshots

Screenshot of the Zendesk Agent Workspace
Screenshot of Omnichannel Messaging
Screenshot of Zendesk Ticketing
Screenshot of Bots powered by Zendesk AI
Screenshot of Tone shift with Zendesk AI
Screenshot of Zendesk ticketing side conversations

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Screenshot of the Zendesk Agent Workspace

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android
Supported Countries160+
Supported Languages60+
SecuritySecurity Report on Whistic Security Network

Downloads

FAQs

How much does Zendesk Suite cost?
Zendesk Suite starts at $69.
What are Zendesk Suite's top competitors?
Freshdesk, HelpSpot, and HappyFox Help Desk are common alternatives for Zendesk Suite.
What is Zendesk Suite's best feature?
Reviewers rate Email support highest, with a score of 9.4.