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GoTo Connect

Score7.8 out of 10

334 Reviews and Ratings

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Read more details.

Categories & Use Cases

Media

Screenshot of GoTo App - contact center general settings
Screenshot of GoTo App - meeting chat (in-session)
Screenshot of simple setup
Screenshot of mobile app - ongoing call
Screenshot of session controls
Screenshot of call menu
Screenshot of dial plan editor

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Screenshot of GoTo App - contact center general settings

GoTo Connect Key Features

Learn about the best (and worst!) features GoTo Connect has to offer, as determined by TrustRadius' reviewers.
Based on 334 ratings of GoTo Connect's features
View all GoTo Connect features

Top Performing Features

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.3

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.6

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.9

Areas for Improvement

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.3

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 7.9

  • Mobile app for Android

    Android app

    Category average: 7.7

Who Buys & Uses GoTo Connect

GoTo Connect Reviews

What users are saying about GoTo Connect.
View all GoTo Connect reviews

Pros

  • Cost savings through software consolidation and VoIP
  • Time savings due to efficient administration and reporting
  • Improved customer service with combined SMS and call answering

Cons

  • Meeting features can be laggy with larger video meetings
  • Mixed experiences with messaging features
  • Steep learning curve for some users

Great collaboration solution

Incentivized
Bernard GutnickView profile
Cloud Applications Consultant and Actor in Information Technology at Bernard Gutnick (201-500 employees)

Use Cases and Deployment Scope

GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.

Pros

  • The fluffy services are standard and easy to use
  • The conference is fully featured and can allow you to do things that you would normally do with Zoom or other collaborative products

Cons

  • They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone
  • They could directly integrate with Teams, but if you already have Teams and you probably don’t need this

Return on Investment

  • Is definitely more cost-effective than a telephone service for centric or otherwise
  • It’s definitely cheaper than Zoom for large mediums

Other Software Used

Lexis for Microsoft Office, Adobe PhotoShop, Adobe Acrobat

GoTo Connect is good value and reliable

Incentivized
Verified User
Partner in Legal (11-50 employees)

Use Cases and Deployment Scope

We use GoTo Connect for our phone system. We are a 30-person firm and have used several products over the last 20 years. But GoTo has reliable call quality and generally favorable pricing. It allows us to expand the phone system to folks who are entirely remote as well.

Pros

  • messaging and video calls all included
  • Good call quality; few dropped connections
  • pretty approachable/easy to use
  • reasonable pricing

Cons

  • Customer service can be hard to reach (though we rarely need it)
  • We did have some unexpected charges but those were worked out

Return on Investment

  • We are definitely saving money over previous services
  • We are generally very happy with call quality and connection
  • Video quality is very good as well

Alternatives Considered

Zoom Workplace

Other Software Used

Centerbase

A great platform for remote teams

Incentivized
Verified User
Director in Marketing (11-50 employees)

Use Cases and Deployment Scope

We use this to host video calls, especially with clients that are in different time zones or use different video call systems. We have also used it as a way to record presentations as well.

Pros

  • Host Video Calls
  • Allow for collaborative meetings

Cons

  • Connectivity can be slow at times when you reach close to a meeting max attendees

Return on Investment

  • I don't know that it has had a positive or negative effect. If anything, it's a conversation starter because not many people use GoTo Connect.

Alternatives Considered

Google Meet, Zoom Phone and Microsoft Teams

Other Software Used

Microsoft Teams, Google Meet

Good platform, support lacking

Incentivized
Verified User
General Manager (51-200 employees)

Use Cases and Deployment Scope

We use this to replace a legacy phone system where there were a lot of employees working remotely.

Pros

  • Setup is fairly easy
  • Robust set of features
  • STability has been pretty good for us, although not perfect

Cons

  • Customer service from GoTo is always sketchy. We rarely need it, but when we do, it's not very helpful
  • More robust tools for seeing blocked calls

Return on Investment

  • Saved money vs. previous phone system
  • Gives us a more flexible platform for phones

GoTo Connect on a Helpdesk.

Incentivized
Verified User
Engineer in Information Technology (11-50 employees)

Use Cases and Deployment Scope

We use it for inbound and outbound communications with our customers. Industrial customers in the manufacturing industry. Additionally, we use it to monitor the number of calls, missed calls, and other key performance indicators. This is integrated into our availability in Microsoft Teams. So when we are available, we can reach out to other available colleagues.

Pros

  • Summarize the number of calls.
  • integrate into Teams.
  • Managing incoming calls.

Cons

  • Call routing of incoming calls could be better.
  • The lack of guidance in the interface.
  • difficult to start working with, without clear instructions.

Return on Investment

  • Teams working together, saving time.
  • Saving time to get connected.
  • Nice customer experience.

Other Software Used

Microsoft Teams, Instagram for Business, Adobe PhotoShop, Adobe Acrobat Reader, Adobe Illustrator CC

GoTo Connect Alternatives

Products similar to GoTo Connect that may also meet your needs.
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