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OnPay

Score9.9 out of 10

80 Reviews and Ratings

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

Read more details.

Media

Screenshot of full-service payroll
Screenshot of multiple pay rates and schedules
Screenshot of employee self-onboarding and org charts, which are built-in
Screenshot of an e-signable offer letters
Screenshot of calendars, where PTO is managed and approved
Screenshot of centralized finances, viewed with over 20 reports for analyzing employment-related expenses

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Screenshot of full-service payroll

Top Performing Features

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9.1

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.7

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9

Areas for Improvement

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 8

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.1

Pros

  • Ease of use simplifies payroll processing
  • Saves time on administrative tasks related to payroll
  • Provides accurate payroll filings

Cons

  • Limited data set for comprehensive competitive analysis
  • Small sample size limits definitive conclusions about complementary software

Fantastic first payroll experience

Use Cases and Deployment Scope

OnPay provides payroll processing services for our small business.

Pros

  • Onboarding was exceptional
  • Software is easy to use
  • Pricing is competitive
  • Documentation and support are great

Cons

  • Encountered some minor software bugs during setup
  • Should undercut their peers in pricing to drive more first-time customers

Return on Investment

  • Time savings
  • Payroll tax compliance and handling
  • Direct deposit prevents having to issue paychecks

Usability

Alternatives Considered

Gusto, Quickbooks Online Payroll and Patriot Payroll

Other Software Used

QuickBooks Online

Great product for small companies and busy leaders

Use Cases and Deployment Scope

We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.

Pros

  • Customer service is easy to reach and helpful.
  • Easy to set up and run as an employer who's wearing all operations hats.
  • Easy to use for employees.

Cons

  • It's sometimes difficult to find the right information using the search function, so I end up calling.
  • When setting up new employees, it would be helpful to make sure I've filled out everything required.

Return on Investment

  • Time and expense savings.
  • Confidence that we're in compliance.

Usability

OnPay is WAYYY worth it

Use Cases and Deployment Scope

I am a solo-operation and use OnPay for payroll services.

Pros

  • Onboarding was simple and quick with great support
  • Running payroll literally takes a few seconds
  • user-friendly options to change things as needed

Cons

  • I would love to get email reminders to run payroll 2 days in advance

Return on Investment

  • An accountant wanted $300/month to take care of the IRS stuff, and OnPay charges something like $40 and does IRS stuff and payroll

Usability

Great Value!

Use Cases and Deployment Scope

We use Onpay across our organization which includes two companies. It helped reduce our payroll costs greatly.

Pros

  • Customer service is great. So many ways to address questions.
  • It is user friendly and easy to navigate.

Cons

  • The only issue I've had is when we use FFCRA sick time I have some difficulty seeing where the deductions happen.
  • Wait times for customer service have increased.

Return on Investment

  • OnPay has had a great impact on our overall objective which was to cut costs.

Usability

Other Software Used

Microsoft 365, Aptean Made2Manage ERP

HIGHLY RECOMMEND ONPAY

Use Cases and Deployment Scope

We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state filings. This year we decided to move to a payroll system that could handle that task for us. We first signed up with a competitor. What a nightmare just getting our information into their system. We could not use the payroll dates we had always used. We didn't get the promised one free month trial. The final straw came when they filed our second quarter state return and made a mistake on how much was owed. For the first time ever we had to pay interest and a penalty. They would not pay it for us even though it was their error and they had already pulled the money from our account! We started looking for another payroll service. Dreading going through another sign up process I called OnPay. I couldn't believe their positive attitude. OnPay was apologizing to me for the service we had received from a competitor. They answered all my questions - yes we could even go back to our original payroll dates! It really sounded too good to be true. I decided it was worth it to change providers.

Pros

  • Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
  • On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
  • Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
  • Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.

Cons

  • I would love to have the option of auto payroll. But everything else is so good this isn't a game changer.
  • Would like to have a shorter advance timeline of submission.

Return on Investment

  • OnPay has made my job so much easier. I would highly recommend turning your payroll over to OnPay. You will be surprised what a load is lifted especially with the end of the year filings. I wish we had made the change years ago.
  • OnPay keeps you informed each step of the way in filings so you can verify their accuracy.

Usability

Alternatives Considered

Gusto

Other Software Used

Xero, QuickBooks Online