Quantum Metric

Score8 out of 10

56 Reviews and Ratings

What is Quantum Metric?

Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.

Categories & Use Cases

Media

Industry specific Atlas guides helps improve sections of the user experience on a site or app.

Quantum Metric Sales Funnel - Shows data in context with respect to previous weeks.

Integrates NPS to quantify customer feedback

1 / 4

Heatmap tool
A tool that shows which elements of the page generate the most visitor engagement.
Category average: 9.8
Click analytics
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
Category average: 9.4
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Category average: 9

Mobile Application
A dedicated app for iOS and/or Android.
Category average: 9.4
Mobile App Analytics
Analytics based on real-time user mobile access.
Category average: 8.8
Responsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Category average: 9.2

Khairul Islam Tonmoy View profile

Software Developer in Product Management at STAR TECH IT solution Ltd (11-50 employees employees)

Use Cases and Deployment Scope

To record user experiences, issues, and application usage within our company, we use Quantum Metric. It is an easy-to-use tool for measuring analytics, troubleshooting, and user experience. With Quantum Metric, our customer service and web development workflows improved. The data visualization is simple but effective, providing helpful information on

specific pages. It allows us to see how customers use our site, what drives sales and draws attention and activity, and where they leave the site. Dashboards help measure analytics or compare data with other tools. It evolves based on

customer feedback, and the support team is the best I've seen. It monitors our site deployments to ensure updates or changes don't impact peak hours and identifies website issues.

Pros

It's trend-analyzed.
User-friendly, with great support.
It gives customer journey insights.
The dashboard is user-friendly.
Replay and heat mapping are included.

Cons

More info-packed features would be better.
Front-end use is easy, but the configuration isn't.
Each platform (iOS, Android, and Web App) has its price.

Most Important Features

Replay-based monitoring tool.
Cross-functional segments.
The rapid emergence of possibilities.
Suitable for managing and monitoring on-site events.

Return on Investment

Prioritizing helps us focus and understand why and where users are having technical issues on the site.
Our goal is to open up this level of data across the business and find new use cases on (and off) sites.
It shows us what the customer interacts with on the site, what converts, what generates clicks/activity, where the customer wants to leave, etc.

Alternatives Considered

Google Analytics

Other Software Used

Adobe Analytics, Hotjar, Glassbox

Henry Guevara Fallas

Backoffice Cordinator Herbalife AR,PY & UY in Customer Service at Herbalife (10,001+ employees employees)

Use Cases and Deployment Scope

This tool is used for all information and logins to our MyHerbalife.com websites. We can have control over errors on our page and all the activity of our clients. Frequent errors in the methods of entering the website or those that occur at the time of making an electronic payment within the website.

Pros

Error information
Income to the website and its recordings.
Geo-location data

Cons

Improved files for recordings (other video formats AVI, MOV, FLV)
Functions to enlarge the view of the admission sessions, without losing quality in the images

Most Important Features

Recording of sessions within the web page
Payment methods and process flow within the website
Online membership registration

Return on Investment

The quick response to reports on the use of the website.
Real data of localization of income.
Errors reported in the operation of the website

Alternatives Considered

Oracle API Manager

Henrique Tedeschi View profile

Senior Software Engineer in Information Technology at The Larry H. Miller Company (51-200 employees employees)

Use Cases and Deployment Scope

Quantum Metric provides the features (session replay, journey analytics, events tracking, page performance data) which allow us to understand in the best way possible our customer's behavior and journeys, and thus make the right decisions to respond to their needs and expectations. It's a tool that is always evolving based on the customer's feedback, and the support team is the best I've ever seen in the industry. they have an amazing support team and are always working on improving and evolving the tool based on their customer feedback, on top of an already interesting and advanced tool.

Pros

session replay
journey analytics
event tracking
page performance data

Cons

onboarding

Most Important Features

session replay
events
errors (current and historical)

Return on Investment

increased conversion rate
error tracking
opportunities for revenue streams

Alternatives Considered

Hotjar

Other Software Used

Google Analytics

niman goli View profile

Storage Lead in Sales at DXC Technology (10,001+ employees employees)

Use Cases and Deployment Scope

quantam metric in very helpful in understanding the concepts of quantam things, it would be great if we use it and great performance can be achieved.We dont get latency when we use them.Its desired for the purpose of achieving great deals.it was wonderful when we use with different applications

Pros

airlines
banking
retail

Cons

for gettting alerts
for getting performance graphs
for avoiding delays

Most Important Features

continuous product design
activating real time data
customer friction

Return on Investment

dashboard view
data analysis
financial analysis

Alternatives Considered

Google Analytics and Adobe Analytics

Other Software Used

Attribution in Google Analytics (Adometry), Adobe Analytics, Glassbox

Ryan Caplin

Product Manager in Product Management at 1-800 Contacts (501-1000 employees employees)

Pros

Video replays.
Feature tracking, metrics, and analytics.
Support.

Cons

Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
Improve rendering of user sessions. Too many of them don't work properly.