Jiminny

Score9.2 out of 10

14 Reviews and Ratings

What is Jiminny?

Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance.

Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.

Categories & Use Cases

Media

Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.

Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.

On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.

Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.

The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.

The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.

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Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8
Call Recording Playback
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
Category average: 9.4
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.2

Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.8
Speaker Diarization
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
Category average: 8.5
Conversion Metrics
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
Category average: 8.1

Verified User

Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use Jiminny to record all calls from the sales and customer success teams with external prospects and customers. We make use of Jiminny's conversational intelligence tools to look out for certain themes and topics, and also to get summaries and transcripts of the calls to share with the wider business. The snippets tool is also very helpful for this. We have it integrated to our CRM, Hubspot, and Slack as well. We also use the tool for sales coaching for sales people - for example how to handle certain objections to our solution.

Pros

Producing snippets of conversations that are easily shared with the wider business
Producing summaries and transcripts of logged calls.
Providing good data and analysis of sales reps performance

Cons

We don't really make use of the revenue forecasting tool, so some improvements or training on how to use this would be useful
The UX of the main platform and dashboard could be a bit more streamlined and easier to navigate
The playlists tool could also be improved by making it easier to add certain calls/snippets to a playlist

Return on Investment

It has helped us to save time when looking back on customer/prospect calls and interactions as everything is in one central repository
It has helped us to improve our sales process and playbook - for instance by providing training on objection handling, or by analysing mentions of key themes such as price or competitors.

Usability

Alternatives Considered

HubSpot CRM

Other Software Used

HubSpot CRM, Livestorm, Figma

Verified User

Employee in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

We apply the classical use case of recording calls for training and development reasons. We also use it for self-coaching and note-taking.

Pros

Jiminny Notetaker is an absolute saver when it comes to summarising a call
Allows us to self-coach ourselves and points out where improvement can be done based on the goals we set
The customer support is very quick and efficient

Cons

It doesn't connect to all my meeting softwares automatically

Return on Investment

I think the main value sits in time saved rather than actual ROI

Alternatives Considered

Gong

Other Software Used

Planhat, Notion, Slack

Verified User

Account Manager in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

We use Jiminny to record calls with clients, which allows us to use them for new staff training, as well as allowing us to be fully present on calls because we know that we can go back and watch the call at a later time. It is much harder to capture everything that is said on a call when Jiminny isn't there, or when we do meetings in person!

Pros

Always turns up on time to calls.
Writes a detailed summary of what was discussed in the call, and lists the action points!
Helpful transcript to save watching the whole call again.

Cons

Sometimes the transcript doesn't pick up exactly what was said, or who by, and makes small mistakes.
The notetaker automatically leaves after 15 minutes if they have not been invited in which is usually fine but when a client is running late can be a bit frustrating.

Return on Investment

Jiminny allows us to 'remember' things that were said on previous calls both in terms of rapport building and deal negotiations that put us in a much better position with our clients.

Alternatives Considered

Gong

Other Software Used

Planhat, Mixpanel, Intercom, Notion

Emily Traxler View profile

VP of Customer Success in Customer Service at SingleOps, LLC (11-50 employees employees)

Pros

Easy meeting access
Outgoing phone and text
Salesforce integration
Zoom integration

Cons

Coaching in Zoom integration.
Meeting passcodes.

Return on Investment

After an employee left the company, I was able to research client meetings and gain valuable insights into their relationship that helped me move forward on the accounts seamlessly.

Alternatives Considered

Zoom, GoToMeeting and Join.me

Verified User

Manager in Sales (1-10 employees employees)

Use Cases and Deployment Scope

I use Jiminny to create better opportunities for sales coaching. This has completely changed the way we communicate with prospects. I honestly do not know how I lived this long without a platform like Jiminny. I would definitely recommend this to anyone looking for a leg up.

Pros

Captures every interaction.
Provides coaching tools.
Integrates with our other tools.

Cons

I can't think of any.
It has worked like a charm for us.
This tool rocks.

Most Important Features

Call recording.
Coaching.
Integrations.

Return on Investment

Truly only positive.
115% increase in meetings booked.

Alternatives Considered

Gong and Salesloft

Other Software Used

Pipedrive, Lusha Extension, ZoomInfo

Jiminny

What is Jiminny?

Categories & Use Cases

Media

Key Features

Top Performing Features

Integration with CRM Systems

Call Recording Playback

Sentiment Analysis

Areas for Improvement

Keyword Search & Retrieval

Speaker Diarization

Conversion Metrics

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

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