SurveySense by Marcom Robot

Marcom Robot Customer Feedback Tool enables users to gauge customer sentiment, quantify customer loyalty, and discover how customers really feel about products, services, or interactions with a service team. Users can build one question and multi-question surveys, collect and analyze customer feedback, measure and track CSAT, CES and NPS.

Why Marcom Robot?

• Create one-question and multi-question customer surveys in just a few clicks.

• Measure and track CSAT, CES and NPS in real time.

• Get notified on feedback that requires special attention. Reduce churn.

• Measure, track and gauge customer satisfaction in Salesforce and other CRM's.

• Trigger adjacent workflows based on the type of feedback received.