TrustRadius: an HG Insights company

Google Analytics

Score7.9 out of 10

3,824 Reviews and Ratings

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

Videos

Top Performing Features

  • Reporting in real-time

    This feature provides immediate data and analysis about web traffic and user behavior, facilitating real-time decision making.

    Category average: 8.7

  • Bounce Rate Measurement

    This feature measures the number of users who visit only one page on your website before leaving, helping to identify issues with content quality or website design.

    Category average: 7.7

  • Device and Browser Reporting

    This enables an overview of the type of devices or browsers users are using to access your website, helping in improving website design, usability, and visibility.

    Category average: 7.9

Areas for Improvement

  • Referral Source Tracking

    This feature tracks the original source of your web traffic, informing you where your users are coming to your site from whether it be through other websites, social media, etc.

    Category average: 8.2

  • Lead Conversion Tracking

    This tool allows you to follow a user's path through your website until they complete a certain action, like making a purchase or signing up for a newsletter, enabling you to understand what leads to conversions.

    Category average: 7.8

  • Event Tracking

    This enables the tracking of specific actions or 'events' on your website, such as button clicks, form submissions, and engagement with other interactive elements.

    Category average: 7.8