TeamViewer

Score8.5 out of 10

2,592 Reviews and Ratings

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TeamViewer

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What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Categories & Use Cases

Media

Screenshot of how TeamViewer lets users connect to devices and provide remote support.

Screenshot of where devices are a few clicks away.

Screenshot of the interface to monitor and manage devices proactively.

Screenshot of some of TeamViewer's integrations

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Screenshot of how TeamViewer lets users connect to devices and provide remote support.

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.7
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.6
Session record
Ability to record session for training purposes.
Category average: 8.6

Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.7
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 7.7

CSM AG, Robert Schürch

CEO in Corporate at CSM Systems AG (11-50 employees employees)

Use Cases and Deployment Scope

Successfully using TeamViewer for many years. Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We also use the tool when we invite potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform to show them the potential benefit.

Pros

Give us internationally active an secure remote access to DIAMES servers at customer side for support issues.
Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
We are dealing with DIAMES customers in China, Europe and USA.
DIAMES is a Windows server based environment. With TeamViewer we can create a remote access to a life system environment.
With a strong and fast internet access TeamViewer enables us response time to actions like we would be on site.
TeamViewer is for us more reliable and more secure than a Anydesk access.
Our customer have been very happy about our support when Corona did not allow us any on site visit too.
TeamViewer ist the best and most secure tool for our work with sensitive manufacturing companies worldwide.

Cons

We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
It's fast and very reliable.
We think that TeamViewer is a very secure platform.
We like to use new feature and functions when they get available.
With TeamViewer we can do any DIAMES updates remotely - secured, any time and immediately
TeamViewer helps us to save precious resources on our side to provide excellent services to our customers - wherever they are located.
We can minimise the cost drastically when serving customers with many production plants on different locations worldwide distributed.
Our customers like TeamViewer too for their own business.

Return on Investment

Very positive is the fact for complete secure remote support for our customers. All the time not only because Corona restrictions.
Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
Getting better support from third parties by sharing a concrete software problem live.
TeamViewer did become an important part of our business life.
Using TeamViewer for supporting our customers on a 24-hour base have given us many additional DIAMES projects to compete against competitors.
TeamViewer is not cheap but it's the cost worth.

Alternatives Considered

AnyDesk

Other Software Used

Azure Digital Twins

Usability

Utkarsh Gaur View profile

Therapy Manager in Product Management at Cipla (10,001+ employees employees)

Use Cases and Deployment Scope

I use TeamViewer to support my team of therapists, who work in various locations, including clinics and patients' homes. It enabled me to promptly establish a connection with the systems to resolve their current issues. I also assist them with documentation and training remotely. All of these help us solve issues without incurring travel expenses and save time.

Pros

Easy staff training.
Helps with online sessions.
Fixes problems fast on remote systems.
Keeps things moving.

Cons

It is difficult to use on phones/tablets.
Sometimes disconnects.
A bit confusing for new users.

Return on Investment

It has saved us a ton of time.
The cost of operations has decreased.
The issue gets fixed in very little time.

Alternatives Considered

AnyDesk

Other Software Used

HubSpot CRM, Webex Webinars, Webex Calling, Cisco Secure Firewall, Acronis Cyber Protect Cloud, Wrike

Joshua Patel View profile

Tourism Coordinator in Corporate at American Express Global Business Travel (10,001+ employees employees)

Use Cases and Deployment Scope

As we are involved in a lot of travel arrangements, we needed a software that can handle remote connectivity and collaboration while on the move. TeamViewer was a perfect choice for us as it allowed us to connect and collaborate in hybrid and remote conditions. The screen sharing and file sharing are some of the most admired features that I personally liked as it facilitates finalisation of travel plans.

Pros

Remote connectivity
Upfront collaboration
Hybrid setup and screensharing

Cons

Must assimilate more with other operational tools

Return on Investment

We are still assessing the impact on ROI

Aayush Mishra View profile

Python developer in Information Technology at Amazin Automation India Private Limited (51-200 employees employees)

Use Cases and Deployment Scope

We have used TeamViewer to connect with the team while we were working remotely as we are a hybrid work-culture based company and we take TeamViewer connection to get files and easy transfer of codes. As we deal in IT, we require remote access to client laptop system to get our files and coles running, for this we use TeamViewer.

Pros

Remote access to client laptops
File sharing between internal team and external clients.
Session recording and reporting for analysis purposes.

Cons

There is no chat feature while using TeamViewer
Virus scanning is not provided while file sharing makes system vulnerable.
Multi factor authentication is not there, it should be there for more security.

Return on Investment

Increase productivity with client as due to ease of access to client system
Virus scanning while files share is not provided which is a concern as we frequently deploy new applications in client system.
Connection between two teams is easier

Abdul Basith

Head of Cloud Services in Information Technology at PT Permodalan Nasional Madani (10,001+ employees employees)

Use Cases and Deployment Scope

For our business especially as a company operating in many locations, TeamViewer plays a central role. This makes it possible for our centralized Information technology to effectively manage the systems, distribute updates and has the capacity to support endpoints whether in the local time or any other time zone globally.

Pros

The license model is similar to the business model and is designed to allow worldwide usage with individual region restrictions in a number of copies for each end user.
It can reconnect automatically after the reboots, so patch installations can be completed without making a new session.
Integration with our service desk means that remote control becomes one more state of a ticket.

Cons

TeamViewer normally uses up high bandwidth during screen refresh especially on the ultra-wide monitors.
From the user interface perspective, it might serve more modern, many thought the features could be better organized.
Some types of advanced administrative controls are not intuitive at all.

Return on Investment

Specifically IT support became more efficient on the global level, and overall patching during nighttime across zones was made possible.
The platform successfully maintained IT standards while at the same time protecting itself from future operational issues that could be caused by wrong configurations or lack of changes.

TeamViewer

What is TeamViewer?

Categories & Use Cases

Media

Key Features

Top Performing Features

File transfer

Instant message

Session record

Areas for Improvement

Access to sleeping/powered-off computers

Annotations

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Use Cases and Deployment Scope

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Cons

Return on Investment

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