What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
Categories & Use Cases
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Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.
Top Performing Features
Agent dashboard
Enables agents to track and view their individual and team performance.
Category average: 8.4
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2
Predictive dialing
Dials multiple numbers at once and connects the salesperson if a live speaker answers.
Category average: 8.7
Areas for Improvement
REST APIs
Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.
Category average: 8.4
Call tracking
Enables agents and managers to see the origin of the call.
Category average: 8.7
Call scripts
Providing agents with a predefined conversation script.
Category average: 8.2
