What is Pepper Cloud?

Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.

Categories & Use Cases

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Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.5
Interaction tracking
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8.1
Channel / partner relationship management
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Category average: 7.9

Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 7.6
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Category average: 7.2

Anshul Jain View profile

Content Manager in Marketing at Hogarth Worldwide (5001-10,000 employees employees)

Use Cases and Deployment Scope

I liked Pepper Cloud CRM because of its WhatsApp and AI integrations. It provides an unified solution for all your conversational sales and marketing needs. But, it supports limited number of email templates. I feel they should add few more templates. Overall it's easy to use, affordable solution. Must recommend.

Pros

I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
It's AI powered features like chatbot, task automation, etc very handy tools.
Multiple easy customization options
Works well with other programs seamlessly. Also, it should open API.
Provide 24*7 support.

Cons

Data and file storage is low
Limited email templates
The UI/Ux of reporting feature is bit old dated

Return on Investment

Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
It's integration capabilities makes it good option
Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.