Q: What are Avaya Aura's top competitors?

Genesys Multicloud CX (discontinued) , Genesys PureConnect (discontinued) , and Avaya IP Office are common alternatives for Avaya Aura.

Question 1

What is Avaya Aura?

Accepted Answer

The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.

Question 2

What are Avaya Aura's top competitors?

Accepted Answer

Genesys Multicloud CX (discontinued), Genesys PureConnect (discontinued), and Avaya IP Office are common alternatives for Avaya Aura.

Question 3

What is Avaya Aura's best feature?

Accepted Answer

Reviewers rate High quality audio and Answering rules and Call park highest, with a score of 9.

Question 4

Who uses Avaya Aura?

Accepted Answer

The most common users of Avaya Aura are from Enterprises (1,001+ employees).

Avaya Aura Competitors and Alternatives

Most Commonly Comparedto Avaya Aura

Avaya IP Office

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Border Element (CUBE)

Nextiva

AudioCodes Mediant SBCs

Cisco UC-One

RingEX

OmniPCX Enterprise CS

Google Cloud Contact Center AI

Ingate SIParator